User Disable/Delete Form

NetEffect takes great care to protect the integrity and security of your data. Therefore, we ask that you be very specific in your request to disable or remove user account(s). When deleting or disabling a user account the user's data can be moved to a location where you can continue to access it however, once data is deleted from our system or from yours, it is often impossible to recover.

  • Disabling an account means it can be reactivated at a later time with all data and emails intact. If you are a MyGrid or Office 365 client you will continue to be billed for that account while in disabled status until a request to delete the account is received.
  • Deleting an account means it cannot be reactivated at a later date and that any data not specifically requested to be retained (with instructions on where to retain it) will be deleted and unrecoverable. The form below allows you to provide us with instructions on how and where you want your data retained.

Please complete the form below and a service request will be generated. If you need assistance filling out the form, please contact our office at 702-318-7700, Option 1. For bulk disable/delete requests (more than three), we can provide you with a spreadsheet that allows you to submit the information more easily.

Please note: If you are a MyGrid client, you must submit account disable/delete requests by 5PM (PST) on the 15th of the month in order for that change to be reflected on your next monthly invoice.

User Disable/Delete Form


  • Name of the person making this request.







  • Email Address of the person making this request.
  • If Yes to above, who should receive incoming emails for the user? Failure to provide this information will cause a delay in processing your request.
  • If "Yes" to the above which items should be retained? - Select all that apply.


  • Retention Options Information

    Retained in a location accessible to many - This option allows a file folder to be placed on a company drive of your choosing called "Old Employees". with a sub-folder of the name of the user being removed. Within the sub-folder the users files will be placed and a single file with a ".pst" extension will contain everything from their mailbox if that was requested to be retained.

    Retained in a location accessible to a single individual - Same as above but the location will be secured to allow access to only a single individual. Provide The name of the individual who should have access in the comments area below.

    Email retained by importing it into the mailbox of a single individual - The email of the user being removed will be exported and then imported into the mailbox of a user of your specification. The email will be imported into a sub-folder of the mailbox named "Mailbox-[User's Name]". Provide in the additional information area below, the name of the user who should be the recipient of the mail of the user being removed.

  • If you requested that anything be retained please specify the method in which it should be retained. Detailed descriptions of the options are listed below
  • Provide us with any other pertinent information you feel our form may not have captured accurately. This is also the area to provide information regarding the three retention options above if you have elected to retain any files or email.
  • Verification

  • Example: 12
  • This field is for validation purposes and should be left unchanged.