Gaming and Hospitality

The gaming and hospitality industry has long been in need of a more intelligent, satisfying technology relationship. Gaming regulations require gaming operators to significantly restrict technology vendor access to their gaming systems. As a result, technology vendor relationships are cumbersome, and many operators choose to rely on in-house IT resources alone. That changed on July 26, 2012, when the Nevada Gaming Commission granted its first IT Service Provider license to NetEffect. This license authorizes NetEffect to provide management of and support for board regulated hardware and software systems.

IT for the Gaming and Hospitality industry requires around the clock support of the systems that enable guest services. IT departments usually find themselves overseeing complex systems 24×7 with limited resources. The tools required to effectively monitor and manage their wide array of sophisticated systems are expensive, and gaining the expertise to properly leverage them is costly. As a result, most gaming operators use off-the-shelf tools that leave system uptime to chance, and don’t provide the reports or data needed to make the most well-informed technology, business, and staffing decisions.

NetEffect supplements in-house IT and provides an unprecedented level of visibility into technology systems, far superior accountability, and the ability to outsource pain points seamlessly when needed. Our services for the gaming and hospitality industry include:

  • Network Monitoring
  • Helpdesk Ticketing
  • Call Center Services
  • First Level Helpdesk
  • Consulting and Project Management
  • Staff Augmentation

Click the following link to read our Treasure Island Gaming Case Study.