IT for the Gaming and Hospitality industry requires around the clock support of the systems that enable guest services. IT departments usually find themselves overseeing complex systems 24×7 with limited resources. The tools required to effectively monitor and manage their wide array of sophisticated systems are expensive, and gaining the expertise to properly leverage them is costly. As a result, most gaming operators use off-the-shelf tools that leave system uptime to chance, and don’t provide the reports or data needed to make the most well-informed technology, business, and staffing decisions.
On July 26, 2012, the Nevada Gaming Commission granted its first IT Service Provider license to NetEffect. This license authorizes NetEffect to participate in the support and management of board regulated hardware and software systems.
Our services and solutions include:
- Network monitoring
- Alert triage and reporting
- Call center services
- First- and second-level helpdesk
- Consulting and project management
- Solution design and product sales
Partner with us for efficient and secure in-house IT resources.