Connect2Help

For our managed clients, we've implemented a new tool that will allow us to provide you with even better service. You’ll see a blue and orange “N” in the bottom right-hand corner of your computer.

The “N” stands for NetEffect, and clicking it will bring up a box (see below) with useful information that our support team may ask you for over the phone – items like computer name and logon server.

What you need to know about e-commerce & AI

What you need to know about e-commerce & AI

Many business owners are looking to artificial intelligence (AI, or “machine learning”) for its potential to improve communications with their customers. It is predicted that by 2020, 85% of all interactions will originate from machine learning “bots.

The pitfalls of business continuity planning

The pitfalls of business continuity planning

Your service provider, tasked with looking after your company’s IT, has kept your business up and running for the past 10 years. Unfortunately, that kind of longevity in developing continuity plans can result in some providers overlooking or underestimating certain issues.

7 ways to more retweets

7 ways to more retweets

It can be discouraging for any business to post a thoughtful tweet in the morning just to see that it barely has any retweets by the end of the day. To maximize your tweets’ exposure, consider these 7 ways to increase your retweets.

Schedule your tweets

There is absolutely no point in tweeting out any content if your audience isn’t even awake for it.

How your business can prepare for VoIP

How your business can prepare for VoIP

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations.

Time-saving tips for Microsoft Word

Time-saving tips for Microsoft Word

Microsoft Word remains one of the most popular and user-friendly apps for business. It is compatible with both Windows and Mac and can be used to create a wide array of business documents. While millions of people use Word every day, most don’t know how to maximize its potential.

Spectre makes a comeback

Spectre makes a comeback

When one cyberattack is stopped, another more powerful variant almost always takes its place. It happens all the time with ransomware, computer viruses, and Trojan horses. Recently, this has become the case with Spectre attacks, which exploit a fundamental flaw in modern computer chips.

Are you sufficiently cooling your servers?

Are you sufficiently cooling your servers?

In this day and age, almost every business employs some type of server management. If yours is hosted locally, temperature control could mean the difference between running smoothly and running into the ground. Understanding how to properly cool your servers prevents data loss and ensures the longevity of your hardware’s life.

Work productively with Chrome extensions

Work productively with Chrome extensions

Well over half of all surveyed internet users utilize Google’s Chrome web browser, and it’s not difficult to see why. The ability to customize your browser via third party apps, extensions, and more makes web surfing a truly personalized experience.